Be found first. Answer first. Win the client.

Firms where one new client is worth thousands, and trust decides.

Funeral homes: When a family reaches out, they hear back in under a minute. With care. Your on-call director is alerted at once, and prices are shown clearly. See /au/funeral-home-marketing. Interior design studios: Design consultations with clients whose budget and timeline fit, booked while you're on site. Your own projects in every ad. Wealth and advice practices: First meetings with people ready for ongoing advice, from campaigns your licensee has approved. Factual replies only, never advice. Other owner-led firms: Practices and studios where most work starts with a consultation. Tell us about yours in your application.

After 5pm, your enquiries go to whoever answers first.

You have built a name over years. Online, the people who need you often never see it. Directories and chains take the enquiries. They outspend you in search, and the client never sees your name. Enquiries arrive after hours. By the time someone calls back in the morning, they have booked elsewhere. Referrals are slowing down. People who hear about you still search first, and find whoever ranks above you.

The firm that answers first wins the client.

Attract: Google Search and Maps for people who need you now, and Meta for people planning ahead. Your own work and your own people, under your firm's name. Qualify: A short, calm enquiry form: what they need, when, and how they prefer to be contacted. No hard selling. Respond: The concierge acknowledges every enquiry within 60 seconds, in your words, and alerts the right person on your team. It never gives advice or pretends to be a person. Book: A consultation, an arrangement meeting or a first meeting, booked into the right calendar with reminders. Prove: Every Monday, one page that opens with cost per booked consultation, then enquiries by source, reviews and searches for your firm's name.

Know what each new client costs.

Every Monday, one page from your own CRM and ad accounts: how many people found you, how fast they heard back, how many booked, and what each new client cost.

Four standards you can hold us to

Live in 21 days. 98% answered in 60 seconds. Yours from day one. A full calendar. These standards cover what we control. They are not promises about clients, fees or outcomes, which depend on you, your market and your clients. They sit on top of your rights under the Australian Consumer Law, never instead of them.

Built for professions where trust comes first

Calm, factual ads under your firm's name. No urgency, no fear, no discounts. Funeral homes: itemised prices where your state requires them, never a "from" price on its own. Advice practices: your licensee approves every ad, page and message, and we keep a record. Licence or authorised representative number and a general advice warning where needed. Only real projects and genuine reviews, with your clients' consent. Consent checked before any SMS or email. You approve every word before it goes live.

Apply to work with us

Apply: Pick a time below and tell us about your firm. Two minutes. We test your reply time: Before we speak, we send your firm one enquiry, the way a client would, and time the first reply. Strategy call: 20 minutes: your reply time, a 90-day plan and an honest answer on fit. Two new builds a month. For firms where one new client is worth thousands.

Frequently asked questions

We already have an AI receptionist. Isn't this the same?

It answers the calls you already get. We create new enquiries under your name, answer every one within 60 seconds, book the consultation and show you what each new client cost. The quick reply is one part of the system, not the product.

Advertising feels wrong for a firm like ours.

Every ad runs under your name, in your tone, and you approve it first. No urgency, no discounts, no hard selling. The firm people see every week is the firm they call.

Most of our clients come from referrals.

Referrals stay. The system makes sure people who search for you after a referral find you first, and hear back first.

Won't an automatic reply feel cold?

The concierge only acknowledges the enquiry, in your words, and alerts the right person on your team straight away. A person takes over. For funeral homes, your on-call director is alerted at once.

We are an advice practice. What about our licensee?

Your licensee approves every ad, page and message before it goes live, and we keep a record of each approval. The concierge sends factual replies only, never advice, and no enquiry is ever sold to anyone else.

We get too many small enquiries already.

The form asks about scope, budget and timing before anyone reaches you. Enquiries that don't fit get a polite reply, not your time.

What does it cost?

Every engagement starts with a 90-day program, paid upfront or in three monthly payments. The fee depends on your channels and ad budget, and we go through it on the call. Ad spend goes straight to Meta and Google from your own accounts. You also own and pay for the whole stack: hosting, domain, email sending, CRM, phone and SMS. Every account is set up in your business's name, and anything that runs through us is billed at cost with no markup.

Do you promise a number of new clients?

No. We put in writing what we control. For firms on Growth, Scale and Partner programs we also agree a number of booked consultations after 30 days live, and keep working with no management fee until we reach it. That standard does not apply to funeral homes.

Is the concierge a bot?

Yes, the first reply is automated, so it reaches people within 60 seconds at any hour. It writes in your firm's name, never pretends to be a person, never gives advice, and hands over to your team.

What happens after 90 days?

At day 75 we review your results together. Then you choose: another 90 days, month to month, or take the keys. If you leave, the whole system moves to you within 5 business days, working, with a recorded walkthrough and documentation. There is no auto-renewal and no exit fee.